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After being in the hosting business for 15 years, BlueHost now has millions of website owners under their umbrella. They offer just one hosting plan, targeted at individuals and small businesses, and it is full featured. You get unlimited disk space, unlimited file transfers, unlimited domain hosting, POP3 and IMAP email accounts with spam protection, a nifty drag and drop site builder, MySQL and PostgreSQL databases, a full complement of eCommerce tools and courtesy site backups. And they are especially proud of their customer support system. With an average wait time of less than 30 seconds, you'll be able to speak to a highly trained in-house representative located in their Utah offices.
Provo, UT
Live Chat: No
Address: 1958 South 950 East, Provo, UT 84606
Phone Number: 888-401-4678
Based on 45 reviews
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They'll spend as much time as I need to solve a problem and have saved my backside numerous times. They even helped me connect my office database with a MySQL database at the server -this has always worked. Uptime is great. Never once have I seen a hidden charge and I've never been asked to pay anything extra for tech support -zip-zero.
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Frankly, I'm baffled by the negative reviews I have been seeing on the internet - because as a long time customer I probably would've come across a bad tech support rep here or there... but I have not. In fact, I accidentally deleted an ENTIRE website on a Thesis Wordpress installation. My most recent local backup was from 12 months ago. Bluehost had multiple backups from yesterday, a week ago, a month ago, etc. to restore files and compare. I worked with Jim and he was SO reassuring and we walked through merging my old backup with Bluehost's backup and fixing some permission issues, etc. and got the site back up in > 30 minutes.
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I've been a Bluehost customer for about 4 years and host approximately 40-50 websites. Basically, our server has been super reliable and I have never heard any complaints from my customers on uptime, etc. Support: This is where Bluehost shines, in my opinion
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We are now moving to BlueHost and I've had to call them for tech support. I have to say these guys are great. One of the calls involved a shopping. They spent almost an hour with me & resolved my problem at no cost. My old web would have taken three days and charged us $200 an hr.
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I was having problems on my site and called customer service (at 2am). Most people would be grumpy and not really want to help you at this hour but Rob was cheerful and helpful. We were on the phone for almost 2 hours and he never got agitated by me not understanding what he was saying. The problem was resolved and I was so happy with the service I was provided. I hope Rob gets a big raise for all that he did for me last night.
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Unlimited Domain Hosting.....Check
Unlimited GB Hosting Space......Check
Unlimited GB File Transfer......Check
Unlimited E-mail Accounts......Check.......I am currently running 7 and plan to add 3 more this week
Free Domain......Check
Free Site Builder w/ templates......Check...........Templates are easy to use and wonderful
Secure Shell, SSL, FTP, Stats......Check
CGI, Ruby (RoR), Perl, PHP, MySQL......Check
$75 Free Google Credit......Check.........I got it within a free weeks!!!!
24/7 Phone, Chat & Email Support......Check......used it more than my fair share and they are always kind friendly and helpful
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The price is great for what you get. The customer support is always friendly. They will bend over backwards to please you. I've been with them for almost three years now and no real complaints. There was one time where they hadn't totally set up an SSL cert that I bought (or didn't set it to auto-renew, something with billing) and we had to get that sorted out but other than that, it's a great company. I love how I have 15 domain names on one account. Money-saver right there! Download/page load speeds are just fine, too.
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The BH customer service has been helpful on three fronts: 1. online video tutorials 2. responsive community/discussion board 3. online "live" chat with a real person. In the latter instance, I was using iWeb to create a custom site instead of using one of the included template providers or WP. I was having trouble uploading the site correctly from within the iWeb program. I was able to talk to a support person in less than a minute, he was able to diagnose my error, then stayed with me until the site went live.
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This host is awesome! You actually get support! Don't you hate it when you call for support and you know more than the person you are talking to. This won't happen at bluehost. They also give you 2 gigs of space and 75 gigs of transfer. They even offer over 50 free scripts at the touch of a button. I have finally found a home for my site, and Im not moving anytime soon!
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After my previous nightmarish experience with another hosting company, Bluehost is heaven. No problems at all. I have 4 domains on one account and have had no downtime. On the few occasions I've called their tech support I was thrilled to speak to someone whose first language is English and who actually knew what they were talking about.
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On the surface Bluehost looks great. Tons of storage and bandwidth for 7 bucks a month. They also have a great support staff.
However, they even get better, once your business grows and you need additional services, they really step up to support you and your business.
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Man I have been around the block many times, and few companies follow up their SLA (service level agreement) like Blue Host does. It has been a real pleasure to have a hosting company respect your web business and make sure that your website is live 100% of the time. We have had a few problems now and again, and Blue Host has constantly stepped up and resolved our issues.
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I got 2 site hosted by blue host , now they had another plan is just make me signed another account with them 200GB storage and 2000GB ....they are the best .
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Bluehost is the best hosting company out there period. You will not be sorry by choosing Bluehost.
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I actually wish Bluehost would charge more for their hosting, and invest in more tech support. Maybe it's just the dim questions I tend to ask, but rarely do I call their tech support without getting the distinct impression that the guy is gritting his teeth in irritation at having to talk with me.
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Disclosure: PHPHosts is an independent review service of web hosting companies, offering both reviews by our own experts and user reviews from the public at large. We are required by the FTC to disclose that we receive compensation from web hosting companies when site visitors sign up for their services after visiting our site. The compensation received is a referral commission, it is not payment for the review of the service, thus our reviews are independent and unbiased.
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